Where can I find information about my bank account?
Lloyd's is the world's leading insurance market. If you are looking for the bank LloydsTSB then you can visit their site at: www.lloydstsb.com
Please note: Lloyd's accepts no responsibility for the content of external sites.
How do I find insurance at Lloyd's?
If you are interested in obtaining insurance cover at Lloyd's, in the first instance you should contact a suitable broker or insurance intermediary. The broker or insurance intermediary will advise you further on securing your insurance policy in accordance with local insurance legislation.
UK residents may use the British Insurance Brokers Association (BIBA) website to locate a local/suitable broker www.biba.org.uk/consumer/findbroker.asp or telephone the Consumer Helpline on 0870 950 1790.
US residents should contact an insurance agent or broker licensed to conduct business in the relevant state. Details can be found via www.napslo.net/.
An A-Z listing of Lloyd's brokers can be accessed using Lloyd's Market Directories.
Lloyd's is not a single insurance company; it is a market place where insurance and reinsurance risks are underwritten by syndicates of underwriting members. Subject to certain exceptions, only Lloyd's brokers can arrange insurance cover directly with Lloyd's underwriters, although other firms known as coverholders may be authorised to enter into contracts of insurance on behalf of Lloyd's underwriters.
Please note: Lloyd's accepts no responsibility for the content of external sites.
How do I become a Lloyd's accredited broker?
If you are considering applying for accreditation as a Lloyd's broker you should look at the Broker accreditation section and if appropriate contact the Broker Services Department. Lloyd's Broker Services will be able to talk you through the application process and let you know the requirement.
How do I verify details of a Lloyd's policy?
Please make sure you have a copy to hand and/or supply a copy of the Certificate or Declaration page to:
Lloyd's International Regulatory Risk
Lloyd's
One Lime Street
London
EC3M 7HA
UK
Email: regulatoryrisk@lloyds.com
Telephone: +44 (0) 20 7327 6387
Fax: +44 (0) 20 7327 5988
I have a Lloyd's policy and wish to make a claim. What should I do?
If you are a Lloyd's policyholder and you have any questions or concerns about your policy or the handling of a claim you should, in the first instance, contact the firm or individual that sold the insurance to you.
If you remain dissatisfied about the situation you may refer the matter to Lloyd's Complaints Department or, if your complaint relates to the conduct of an intermediary, their regulator. Please contact Lloyd's Complaints Department for further details. Their contact details are as follows:
Lloyd's Complaints Department
Lloyd's
One Lime Street
London
EC3M 7HA
UK
Email: complaints@lloyds.com
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
I am a Lloyd's member and wish to make a complaint. What should I do?
If you are a member and wish to make a complaint concerning the Corporation or your members' agent or managing agent then please refer to Lloyd's procedures for handling members' complaints.
I have a very old life insurance policy that I think was written at Lloyd's. Can it be traced?
If you have grounds for believing that Lloyd's underwriters issued a policy of life assurance in which you have an interest then please contact our International Regulatory Liaison Department at: regulatoryrisk@lloyds.com . For enquiries about policies written by UK insurance companies please contact the Association of British Insurers (ABI) .
Please note: Lloyd's accepts no responsibility for the content of external sites.
How do I find out about working at Lloyd's?
For information on current vacancies within the Corporation of Lloyd's and recruitment and employment policies see the Careers section of the site.
Does Lloyd's run any training or educational programmes?
Lloyd's training and development is provided by the Chartered Institute of Insurance (CII). Lloyd's and the CII work together to deliver and develop a range of high-quality training and development services for all market participants. For further information you can contact the CII on +44 (0)20 8530 0830 or visit their website at www.training.lloyds.com.
How can I find out about surveying services for the maritime market?
Please contact Lloyd's Agency Department for further details:
Lloyd's Agency Department
Lloyd's
One Lime Street
London
EC3M 7HA
UK
Web: www.lloydsagency.com
Email: Lloyds-agency-network@lloyds.com
Tel: +44 (0)20 7327 5521
Fax: +44 (0)20 7327 6777
Are you interested in an assessment of business processes, products and/or design appraisals?
Then please select the following link to be re-directed to the Lloyd's Register Group at www.lr.org
Where can I find out about Lloyd's shipping records?
Lloyd's marine collection is held at the Guildhall Library so that the records are easily accessible to the general public. The library holds all Lloyd's shipping records prior to 1985, plus other historical records. It offers a fee-based research facility. For further information you can contact the Guildhall at:
Guildhall Library
Aldermanbury
London
EC2P 2EJ
UK
Email: search.guildhall@corpoflondon.gov.uk
Tel: +44 (0)20 7332 1854
Fax: +44 (0)20 7600 3384
Where can I find information about Lloyd's in the US?
The US currently accounts for over a third of Lloyd's premium income. Regulations and requirements governing business that can be written by underwriters at Lloyd's vary from state to state. For further information please visit the Lloyd's in the US section of the site.
What territories is Lloyd's licensed in?
For a full list of the territories where Lloyd's is licensed, please visit the Lloyd's worldwide section of the site.
Where can I get copies of Lloyd's acts, byelaws and regulations?
Lloyd's Acts and Byelaws and the requirements made by the Franchise Board are now available online.
Where can I get copies of Lloyd's regulatory bulletins?
Prior to 2004, Regulatory Bulletins were issued to inform the market of changes in regulation or to issue instructions about compliance with particular requirements. These have now been amalgamated with the market bulletin system and copies of all bulletins can be accessed here.
Is it possible to find our whether someone has been disciplined by Lloyd's?
Where the outcome of a Lloyd's disciplinary proceedings case has been published details may be obtained from Lloyd's market bulletin system or Lloyd's Disciplinary Secretariat at: disciplinary@lloyds.com . Lloyd's does not comment on investigations or disciplinary cases in progress.
My question is not answered here, who should I contact?
If you have a question that has not been answered here or elsewhere on the site please contact Lloyd's at:
Tel: +44 (0)20 7327 1000
